announcement

Covid-19
update

We are now opened as of Wednesday the 12th of August.

Our commitment to safety

My practice remains open to support you with your health concerns.


Patients will be asked to go through a COVID screening prior to the appointment and temperature checks will be taken before entering the building. If you have had any symptoms, or contact with anyone who has been at risk, we would ask you to not come into the building.

The office space has been deep cleaned and will continue to be done so on a daily basis. We will be carrying out additional cleaning throughout the day on high traffic areas and touchpoints, such as door handles/knobs, keypads, light switches, countertops, handrails, taps, toilets and sinks.

Ionic doorhandles have been installed to reduce viral contact.

A high-end HEPA filtration system has been installed that filters for viral particles. HEPA filter tests up to 99.97% efficiency on particles down to 0.3 microns in size, and have the capability to filter down to 0.01 micron at a still extraordinary, yet lesser efficiency.

You will be asked to wear a mask throughout your treatment.

We have hand sanitiser units throughout the building and have ordered additional ones to go into the offices and at the disabled exit.

Face coverings must be worn in all communal areas throughout the building. Please ensure that you follow guidance on using them properly and that you wash your hands thoroughly before putting them on and on removing them.

New signage is displayed throughout the building to help our customers maintain social distancing in the common areas. There are 2m displays, give way signs and signs around kitchens, toilets and in the reception area to remind you to keep a safe distance. There is a maximum of 4 visitors allowed in reception.

Our one-way system will be in place from 14 September 2020, to allow everyone to navigate around the space as safely as possible, while maintaining social distance.

NHS Track and Trace

To support NHS Test and Trace (which is part of the Department for Health and Social Care) in England, we have been mandated by law to collect and keep a limited record of staff, customers and visitors who come onto our premises for the purpose of contact tracing.

By maintaining records of staff, patients and visitors, and sharing these with NHS Test and Trace where requested, we can help to identify people who may have been exposed to the coronavirus.

As a patient of Edinburgh Health, you will be asked to provide some basic information and contact details. The following information will be collected:

  • the names of all patients
  • a contact phone number
  • date of visit and arrival time and departure time

The venue/establishment as the data controllers for the collection of your personal data, will be responsible for compliance with data protection legislation for the period of time it holds the information. When that information is requested by the NHS Test and Trace service, the service would at this point be responsible for compliance with data protection legislation for that period of time.

The NHS Test and Trace service as part of safeguarding your personal data, has in place technical, organisational and administrative security measures to protect your personal information that it receives from the venue/establishment, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction.

In addition, if you only interact with one member of staff during your visit, the name of the assigned staff member will be recorded alongside your information.

NHS Test and Trace have asked us to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace during that period. We will only share information with NHS Test and Trace if it is specifically requested by them.

For example, if another patient reported symptoms and subsequently tested positive, NHS Test and Trace can request the log of patient details for a particular time period (for example, this may be all patients who visited on a particular day or time-band, or over a 2-day period).

Under government guidance, the information we collect may include information which we would not ordinarily collect from you and which we therefore collect only for the purpose of contact tracing. Information of this type will not be used for other purposes, and NHS Test and Trace will not disclose this information to any third party unless required to do so by law (for example, as a result of receiving a court order). In addition, where the information is only collected for the purpose of contact tracing, it will be destroyed by us 21 days after the date of your visit.

However, the government guidance may also cover information that we would usually collect and hold onto as part of our ordinary dealings with you (perhaps, for example, your name, date of birth and phone number). Where this is the case, this information only will continue to be held after 21 days and we will use it as we usually would, unless and until you tell us not to.

Your information will always be stored and used in compliance with the relevant data protection legislation.

The use of your information is covered by the General Data Protection Regulations Article 6 (1) (c) – a legal obligation to which we as a venue/establishment are subject to. The legal obligation to which we’re subject, means that we’re mandated by law, by a set of new regulations from the government, to co-operate with the NHS Test and Trace service, in order to help maintain a safe operating environment and to help fight any local outbreak of corona virus.

By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.

You have the right to request that we erase personal data about you that we hold (although this is not an absolute right).

You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances.

You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute).

If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue.

If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.

We keep our privacy notice under regular review, and we will make new versions available on our privacy notice page on [your venue/establishment website]. This privacy notice was last updated on 16 September 2020.

Start Today!

Let's work together to see how I can help. I welcome clients from every race, creed, colour, ethnicity, national origin, religion, sexual orientation and gender expression. I provide a safe and empathic space for anyone who is committed to working with me to improve their health.

Charmaine's Blog

Read my latest news articles to see how I can help.

Unlocking the Gut-Brain Connection: A New Frontier in Parkinson's Disease Treatment

From Gas to Gloom: How Your Gassy Gut May Cause Hormone Imbalance

From Pillow Talk to Passion: Understanding the Sleep-Gut-Libido Connection

Join us for our Heart Health event!

The Multi-Dimensional Influence on Bone Health: Functional Medicine Insights

Join Our 6-Week Heart Health Programme: Transformative Steps for Your Well-Being

Preventing Young-Onset Dementia: The Power of Lifestyle Changes

Resetting the Perimenopausal Brain

Title: Nurturing Strong Bones: The Gut-Bone Connection and the Power of a Balanced Diet

Unlocking the Power of Short, Intense Bursts: A Promising Path to Health and Longevity

Unlock Your Cognitive Potential with a Cognoscopy: Protect Your Most Valuable Asset—Your Brain

The Gut-Brain Connection: How Leaky Gut May Contribute to Chronic Disease

Heart Health and the Gut: The Role of Functional Medicine

The MCAS explosion

Healthier Habits

Biotin - The Proven Health Benefits

Are your symptoms caused by food intolerances?

How Charmaine helped Aime avoid disability and live her happiest life yet

Resonance Biofeedback

Long Covid

Functional Blood Analysis

Why Does Traumatic Brain Injury Harm Your Gut?

Menopausal Symptoms Getting You Down? 5 Things You Need to Address Before Taking HRT

Struggling to lose weight?

Why personalising medicine matters

Could it be B12?

Is Your Gut to Blame for Your Hormonal Issues?

Is Your Mouth Affecting Your Brain?

New Online Classes

Can we change the genetic “cards” that we are dealt?

What is causing your vaginal issues?

Getting Your Immune System Ready After Lockdown Ends

39 Things to know about your gut bacteria

All the fibre in the world won’t make me poo!

Natural Treatments for Headaches & Migraine

Heart Health and Vascular Prevention